Latest Insights & Trends | Diginotive.com

One-stop Branding & Designing Solution

Blogs

Why Google Business Profile is Important for your business?

Where do potential clients find your company? In the current digital era, this is probably online. When it comes to web visibility, especially for local businesses, having a well-optimized Google Business Profile (GBP) is essential.

 

But what is a Google Business Profile and why should you claim yours? How important are GBPs? This article will discuss the essence of GBPs and their importance in enhancing your local SEO strategy.

Increase Local Search Visibility: Get Found by Customers Searching Nearby

Imagine a scenario where a customer searches for "best bakery near me" on Google. Wouldn't you want your bakery to be among the first results they see? Here's where Google Business Profile shines.

A complete and optimized GBP helps your business appear in local search results and Google Maps. This prime placement increases your chances of being discovered by potential customers actively searching for businesses in your vicinity. Furthermore, GBP listings often appear in the coveted "Local Pack" – the top three business listings displayed on Google Search results pages for location-based queries.

The more prominent your presence in local searches, the more likely you are to attract new customers and drive foot traffic to your business.

Build Trust and Credibility with Customer Reviews and Ratings

Positive online reviews are like gold for any business. They build trust and credibility with potential customers, influencing their purchasing decisions. A well-maintained Google Business Profile allows customers to leave reviews and ratings directly on your listing.

Here's how this translates into a win for your business:

  • Social Proof: Positive reviews serve as social proof, demonstrating the value and satisfaction your business provides to other customers. People are more likely to patronize a business with a strong track record of positive reviews.

  • Improved Search Ranking: Google considers reviews and ratings as a ranking factor in local searches. A healthy collection of positive reviews can improve your local SEO ranking, further boosting your visibility.

  • Direct Communication: You can respond directly to reviews, both positive and negative. Addressing negative reviews professionally demonstrates your commitment to customer satisfaction and helps maintain a positive online reputation.

Showcase Your Business with Engaging Content and Photos

A Google Business Profile isn't just about basic business information. It's a platform for you to showcase your business personality and offerings.

  • Highlight Your Products and Services: Use the description section to provide a clear and concise overview of what your business does. Showcase your unique selling points and the benefits you offer to customers.

  • Visual Appeal with High-Quality Photos: People are drawn to visuals. Upload high-quality photos that showcase your storefront, products, services, and team. Regularly update your photos with seasonal offerings or new product launches to keep your profile fresh and engaging.

  • Post Updates, Events, and Offers: Keep your customers informed by using the update feature on your GBP. Announce upcoming events, promotions, or special offers. This is a fantastic way to drive customer engagement and encourage repeat business.

By utilizing these features effectively, you can transform your Google Business Profile into a dynamic and informative hub for potential customers.

Gain Valuable Customer Insights with Analytics

Gone are the days of guesswork in marketing. Google Business Profile offers valuable analytics that provide insights into how customers are finding and engaging with your business online.

  • Track Performance: Monitor metrics such as the number of views, clicks, and calls received through your GBP listing. This data helps you understand how effective your profile is in attracting customers.

  • Identify Customer Behavior: See the demographics of users who view your profile, the most popular search terms leading to your listing, and how users interact with your photos and updates. This valuable customer behavior data allows you to tailor your online presence to better cater to your target audience.

  • Inform Strategy Decisions: By analyzing the data provided by Google Business Profile, you can make informed decisions about your local SEO strategy. You can optimize your profile based on keywords customers are searching for and adjust your content to resonate with your target audience.

Having access to such detailed analytics empowers you to refine your online marketing efforts and ensure your Google Business Profile is working effectively to attract new customers.




Final Words!

Claim your Google Business Profile today and unlock the potential for increased brand awareness, customer engagement, and ultimately, local business success. Remember, it's completely free and takes just minutes to set up.

 

By investing some time and effort into optimizing your Google Business Profile, you'll be well on your way to attracting new customers and achieving your local SEO goals.

 

5 Tips For Earning Better Reviews?

Have you ever come across an online business catalog where the businesses are negatively reviewed? That is not uncommon. Conversely, think about having a section of reviews on your site that are full of praise from customers. Positive reviews are the holy grail of digital marketing; they affect buying behavior and can have a site ranking on top of search engine results pages (SERPS).

So, what does it take to get lots of positive online reviews? While you cannot dictate to them everything to write, you can mold their experience and influence them into posting an excellent evaluation. Here’s how to turn satisfied customers into brand advocates in just 5 simple steps.

1. Prioritize Customer Experience: The Cornerstone of Great Reviews

Think of customer experience (CX) as the foundation upon which positive reviews are built. A seamless, positive experience leaves customers feeling valued and breeds loyalty. Here's how to make CX a priority:

  • Know Your Customers: Understanding your target audience allows you to tailor your interactions and offerings to their specific needs. Conduct surveys, gather feedback, and actively listen to customer concerns.

  • Exceed Expectations: Go the extra mile. A small gesture, like offering a free gift with a purchase or remembering a customer's name, can make a big difference.

  • Resolve Issues Promptly and Professionally: Mistakes happen. But how you handle them is crucial. Address issues swiftly, apologize sincerely, and offer fair resolutions.

2. Make Review Requests Simple and Timely

Don't leave getting a review to chance. Here's how to make the process smooth sailing for your customers:

  • Right After a Positive Interaction: Seize the moment! If a customer expresses satisfaction with a product, service, or interaction, politely ask if they'd be willing to leave a review. The positive emotions are still fresh, making them more likely to comply.

  • Multiple Channels for Convenience: Offer various ways for customers to leave reviews. Include links to review sites on your website, email receipts with review prompts, or even QR codes leading directly to your review page.

  • Keep it Short and Sweet: Don't overwhelm customers with lengthy review requests. A simple "We'd appreciate your feedback" with a clear link to the review platform is sufficient.

3. Respond to All Reviews, Positive and Negative

Taking the time to respond to reviews, both positive and negative, demonstrates that you value customer feedback. Here's how to make your responses impactful:

  • Acknowledge Positive Reviews with Gratitude: Thank customers for their time and kind words. Briefly reiterate what they liked about your business and highlight any key points they mentioned.

  • Address Negative Reviews with Empathy and Solutions: Don't shy away from negative reviews. Respond promptly, acknowledge the customer's frustration, and offer a genuine apology. Outline steps you'll take to rectify the situation and prevent similar issues in the future.

4. Incentivize Reviews (the Right Way)

While incentivizing reviews can be a good tactic, it's important to do so ethically. Here are some strategies that won't compromise the integrity of your reviews:

  • Offer Exclusive Content: Reward reviewers with early access to new products, discounts on future purchases, or downloadable guides in exchange for their feedback.

  • Host Contests or Giveaways: Run occasional contests where participants must leave a review to enter. This can generate a buzz and encourage more engagement.

  • Donate to Charity: Partner with a charity and donate a small amount for every review received. This showcases your commitment to social good while encouraging feedback.

5. Leverage the Power of Positive Reviews

Don't let those glowing reviews gather dust! Here's how to strategically utilize them:

  • Showcase Reviews on Your Website and Social Media: Display positive reviews prominently on your website, landing pages, and social media profiles. This builds trust with potential customers and adds social proof.

  • Use Reviews in Marketing Materials: Include snippets of positive reviews in your marketing materials like brochures, emails, or advertisements. Customer testimonials are a powerful marketing tool.

  • Recognize and Reward Top Reviewers: Publicly acknowledge customers who leave exceptional reviews. You could feature them on your website or social media, or even offer them a small token of appreciation.

Wrap Up!

By implementing these tips, you'll be well on your way to fostering a culture of positive online reviews. Remember, happy customers are your biggest advocates. Invest in creating exceptional experiences, and watch your online reputation flourish!

 

What Is Guerrilla Marketing? Types And Examples

Do you ever feel overwhelmed by the constant barrage of traditional advertising? Billboards, TV commercials, and social media ads can feel intrusive and forgettable. But what if marketing could be surprising, interactive, and leave a lasting impression? Enter guerilla marketing, a creative and unconventional approach that disrupts the status quo.

What is Guerilla Marketing?

Think of a marketing plan that uses unorthodox techniques, little money and a hint of shock. That is what guerilla marketing is all about. Named after guerrilla warfare; it involves designing memorable, disruptive events in public places. Unlike conventional advertising, guerilla methods depend less on expensive media buys and more on novelty, unpredictability and interactivity with the audience.

Key Principles of Guerilla Marketing

  • Low Budget, High Impact: Guerilla marketing thrives on resourcefulness. By focusing on clever ideas and strategic execution, it achieves maximum impact without a hefty budget.

  • Location, Location, Location: Public spaces become the battleground for guerilla tactics. High-traffic areas like streets, parks, and shopping centers offer the perfect platform to reach a wide audience.

  • Engagement is Key: Going beyond simple brand recognition, guerilla marketing aims to create interactive experiences that spark curiosity and conversation.

Types of Guerilla Marketing

Guerilla marketing isn't a one-size-fits-all approach. Here's a breakdown of some popular subcategories:

  • Outdoor Guerilla Marketing: This is the classic form, where you transform everyday spaces into marketing canvases. Think chalk art sidewalks that double as product promotions, or clever street furniture modifications that showcase a brand's message.

  • Indoor Guerilla Marketing: Don't underestimate the power of enclosed spaces! Malls, airports, and even restrooms can be prime locations for guerilla tactics. Imagine bathroom stalls with captivating brand messages or interactive floor decals that lead customers to a specific store.

  • Event Ambush Marketing: Here, brands strategically position themselves near pre-existing events to capitalize on the existing audience. For instance, a sports drink brand might distribute free samples near a marathon finish line, cleverly associating their product with athletic performance.

  • Experiential Guerilla Marketing: This tactic focuses on creating immersive experiences that directly involve the audience. Think pop-up shops with unique themes or interactive installations that allow people to engage with the brand in a memorable way.

Examples of Successful Guerilla Marketing Campaigns

Now that you understand the different types, let's see some real-world examples that showcase the power of guerilla marketing:

  • M&M's "Melts in Your Mouth, Not in Your Hand" Campaign: Remember the playful M&M dispensers disguised as potholes that cleverly highlighted the brand's chocolate's melt-resistant qualities? This classic outdoor campaign perfectly exemplifies how guerilla marketing can be both humorous and effective.

  • Blendtec's "Will it Blend?" Series: This online video series took the internet by storm, showcasing household objects being pulverized by Blendtec blenders. While seemingly unrelated to the product, the sheer entertainment value and unexpected nature of the videos skyrocketed brand awareness for Blendtec.

  • Oreo's "Dunk in the Dark" Campaign: Capitalizing on the Super Bowl blackout of 2013, Oreo reacted swiftly with a simple tweet: "You can still dunk in the dark." This clever social media move used a real-time event to generate massive buzz for the brand.

The Benefits of Guerilla Marketing

So, why choose guerilla marketing over traditional methods? Here are some compelling reasons:

  • Cost-Effective: As mentioned earlier, guerilla marketing thrives on creativity and resourcefulness, making it a great option for businesses with limited budgets.

  • High Engagement: By its disruptive nature, guerilla marketing grabs attention and fosters interaction with the target audience.

  • Viral Potential: Well-executed campaigns often generate a lot of online buzz, leading to organic social media sharing and increased brand awareness.

  • Memorable Impact: Guerilla marketing aims to surprise and delight, creating experiences that leave a lasting impression on the audience.

Conclusion: Is Guerilla Marketing Right for You?

 

Guerilla marketing can be a powerful tool for businesses of all sizes. However, it's crucial to consider your target audience, brand personality, and campaign goals. Remember, successful guerilla marketing requires a healthy dose of creativity, strategic planning, and a willingness to take calculated risks. So, if you're looking to break through the clutter and make a lasting impression, consider embracing the unconventional world of guerilla marketing!

What Are the Benefits of SEO for Home Service Contractors?

Homeowners nowadays use the internet a lot to find good home service contractors. If your contracting business doesn't rank high in search engine results pages (SERPs), you miss out on a huge number of prospective customers. This is where SEO comes in. but, exactly what are the benefits of SEO for home service contractors? Now, Lets’s look into some advantages of implementing a strong SEO strategy,

Why is SEO important for home service contractors?

  1. Increase Your Visibility and Generate More Leads

Imagine your ideal customer typing in "plumber near me" and your business pops up at the top of the search results. That's the power of effective SEO. By optimizing your website and online presence for relevant keywords, you increase your chances of appearing on the first page of search engine results pages (SERPs). This translates to more website traffic, and more importantly, more qualified leads for your business.

  1. Stand Out From the Competition

The home service industry is a competitive one. With so many contractors vying for customer attention, it's crucial to differentiate yourself from the pack. High SEO ranking gives you a significant edge. When potential customers see your business listed prominently in search results, it creates a perception of authority and trustworthiness. This can be the deciding factor that convinces them to choose you over a competitor with a lower ranking.

  1. Target Your Ideal Audience

SEO allows you to target your marketing efforts to a very specific audience: homeowners in your service area who are actively looking for the services you offer. By strategically using local keywords and optimizing your website content, you attract potential customers who are already primed to make a decision. This laser-focused approach is far more effective than traditional marketing methods that cast a wider net.

  1. Cost-Effective Marketing Solution

Compared to traditional advertising methods like print ads or radio commercials, SEO offers a long-term, cost-effective marketing solution. Once you've implemented SEO best practices and optimized your website, the benefits continue to accrue over time. There are ongoing maintenance costs, but SEO offers a high return on investment (ROI) by attracting a steady stream of qualified leads without the need for constant financial outlays.

  1. Build Brand Awareness and Credibility

A strong SEO strategy goes beyond simply ranking high for specific keywords. It's also about establishing your brand as a trusted authority in your local market. By consistently providing high-quality content and information on your website, you build trust and credibility with potential customers. They'll see you as a valuable resource and a go-to solution for their home service needs.

  1. Improve Your Website and User Experience

SEO best practices naturally lead to a better website overall. In order to rank higher, you need to ensure your website is mobile-friendly, easy to navigate, and provides a positive user experience. This translates into a more professional image for your business and encourages visitors to convert into paying customers.

  1. Measurable Results

Unlike some marketing tactics, SEO allows you to track and measure your results effectively. Through analytics tools, you can see how many people are visiting your website, which keywords they're using to find you, and how many leads are converting into customers. This valuable data allows you to refine your SEO strategy and ensure it's delivering the results you need.

  1. Long-Term Growth Strategy

Investing in SEO is a long-term growth strategy for your home service business. While it may take some time to see significant results, the benefits are sustainable and grow over time. As your website ranking improves and your online presence strengthens, you'll attract a steady stream of qualified leads, leading to consistent business growth.

Final Words:

The benefits of SEO for home service contractors should have convinced you by now. Making SEO your main priority and taking advantage of its potential will position you as an industry leader within your local community, attracting more qualified leads and converting more customers. 

 

However, a good SEO strategy needs commitment and knowledge. It would be helpful to team up with a Diginotive digital marketing company, we focuses on SEO services to local entrepreneurs.

How to Increase Your Ecommerce Sales: Proven Strategies for Growth

Are you struggling to boost your e-commerce sales and increase your revenue? Look no further! In this guide, we will share proven strategies and tactics that will help you drive more traffic, convert visitors into customers, and ultimately grow your online business.

 

How to Increase Your Ecommerce Sales: 7 Pro Tips

  1. Captivate Your Audience: Craft a Website that Converts

First impressions are everything, and your website is your online storefront's first chance to make a positive impact. Here's how to ensure it wows visitors and compels them to buy:

  • Prioritize User Experience (UX):  Make navigation intuitive, product pages informative, and checkout processes streamlined. A user-friendly experience keeps visitors engaged and eliminates friction during the buying journey.

  • High-Quality Visuals:  People are drawn to captivating visuals. Invest in professional product photography and clear, concise product descriptions that highlight features and benefits.

  • Mobile Optimization: In today's mobile-first world, a website that doesn't function flawlessly on smartphones and tablets is a recipe for disaster. Ensure your website is responsive and adapts seamlessly to any device.

  • Fast loading times: No one likes a sluggish website. Optimize your website speed for faster loading times to keep customers engaged and prevent them from abandoning their carts.

  • Clear and concise product descriptions: Don't skimp on product descriptions. Provide detailed information about features, benefits, specifications, and sizing charts.

 

  1. Content is King: Attract and Engage with Compelling Content

Beyond a beautiful website, valuable content is crucial for attracting and retaining customers. Content marketing allows you to establish yourself as an authority in your niche, build trust with potential buyers, and ultimately drive sales.

  • Targeted Blog Posts: Create informative and engaging blog posts that address your target audience's pain points and interests. This not only positions you as a thought leader but also drives organic traffic through search engine optimization (SEO).

  • Social Media Savvy: Utilize platforms like Instagram and Facebook to showcase your products in a creative and engaging way. Run social media contests, partner with relevant influencers, and share valuable industry insights to build a strong online community.

  • Email Marketing Magic:  Build an email list and send engaging newsletters featuring new product launches, special offers, and valuable content. Personalized email marketing campaigns nurture leads and convert them into loyal customers.

 

  1. Optimize Your Sales Funnel: Eliminate Roadblocks to Purchase

The sales funnel represents the journey a customer takes from initial brand awareness to purchase. Here's how to ensure your funnel is smooth and efficient:

  • Clear Calls to Action (CTAs):  Every page on your website should have a clear CTA, telling visitors exactly what action you want them to take (e.g., "Add to Cart," "Learn More"). Make CTAs visually appealing and strategically placed.

  • Address Cart Abandonment:  Many potential customers add items to their carts but never complete the purchase. Implement strategies to combat cart abandonment, such as offering abandoned cart recovery emails with special discounts.

  • Multiple Payment Options:  Provide a variety of secure payment options, including credit cards, debit cards, and popular digital wallets like PayPal. This caters to diverse customer preferences and removes potential roadblocks at checkout.

 

  1. Turn Visitors into Buyers

  • Craft Compelling Calls to Action (CTAs): Tell your visitors exactly what you want them to do next. Use clear, concise, and action-oriented CTAs throughout your website, such as "Shop Now," "Add to Cart," or "Sign Up for Our Newsletter."

  • Offer Incentives and Discounts: Strategic promotions can entice visitors to take the plunge. Run limited-time sales, offer exclusive discounts to email subscribers, or provide free shipping promotions.

  • Reduce Cart Abandonment: Many users add items to their carts but never complete the purchase. Identify and address common reasons for cart abandonment. Offer guest checkout options, simplify the checkout process, and provide clear information about shipping costs and return policies.

 

  1. Build Trust and Credibility

In the digital age, customer reviews and testimonials hold immense weight. Here's how to leverage social proof to build trust and encourage buying decisions:

  • Showcase Customer Reviews:  Display positive customer reviews prominently on your website, product pages, and social media platforms. Positive reviews act as social currency, giving potential buyers the confidence to purchase.

  • Case Studies and Success Stories:  Showcase real-life customer success stories through compelling case studies. This demonstrates the value proposition of your products and builds trust with potential buyers.

  • Embrace User-Generated Content (UGC): Encourage customers to share photos and videos featuring your products on social media. User-generated content feels more authentic and relatable, leading to higher engagement and sales.

 

  1. Know Your Target Audience Like the Back of Your Hand

The best way to reach your target audience effectively is to become as familiar as possible with them.

  • Customer personas are your secret weapon. Before crafting marketing campaigns or optimizing your product pages, take the time to understand your ideal customer. Ask yourself: Who are they? What are their needs and wants? What pain points are you solving for them? By creating detailed customer personas, you can tailor your messaging and product offerings to resonate deeply with your target market.

  • Leverage data to gain valuable insights. Look beyond demographics and delve into behavioral data. Analyze website traffic patterns, identify popular products, and understand customer journeys through your sales funnel. This information is gold! It allows you to refine your strategies and cater directly to your audience's preferences.

 

  1. Reach a Wider Audience through Paid Advertising: 

Organic marketing strategies are essential, but paid advertising can provide a significant boost. Consider these options:

  • Targeted Social Media Ads: Utilize social media advertising platforms to reach a highly targeted audience with laser precision.  Tailor your ad campaigns to specific demographics and interests for maximum impact.

  • Search Engine Marketing (SEM): Utilize paid search ads to appear at the top of search engine results pages (SERPs) for relevant keywords. This increases your visibility to potential customers actively searching for products in your niche.

  • Remarketing Campaigns: Retarget website visitors who haven't converted yet. Display targeted ads across the web, reminding them of your brand and enticing them to return and complete their purchase.

Wrap UP!

Running a successful online store takes dedication and a multi-pronged approach. By implementing these tactics, you'll be well on your way to attracting new customers, boosting conversions, and, ultimately, increasing your bottom line. However, you can also hire Diginotive for professional Ecommerce SEO service. Diginotive will help you create an effective marketing strategy, optimize your store for conversions, and improve your customer service.

 

If you find this article helpful, please share it with your fellow ecommerce entrepreneurs! 

How Much Does SEO Cost? A Breakdown of Pricing for 2024

How Much Does SEO Cost? It is a widely asked question. Search engine optimization (SEO) is a must-have component of any effective digital marketing strategy that optimizes your website and online content to increase its ranking on search engine results pages (SERPs). Therefore, the higher your site ranks, the better your chances are that users will find your company.

But with so many SEO agencies and freelancers out there, it's natural to wonder: exactly how much does SEO cost?

There isn’t a single answer to this question because SEO pricing can vary depending on many different variables. These aspects include but are not limited to;

  • The number of pages and complexity of your website

  • Your industry and competition

  • Your specific SEO needs

  • Experience and location of your SEO provider.

Nevertheless, having knowledge about these factors and various SEO pricing models can help you allocate a budget and choose the right SEO solution for you.

SEO Pricing Models

Typically, SEO agencies and freelance SEO service providers use the following 3 main pricing models:

  • Monthly Retainer: This is the most common SEO pricing model where you pay a fixed amount every month for ongoing SEO services. The fee can range from AED 500 to more than AED 10,000+ per month depending on the above-mentioned factors.

  • Hourly Rate: Some search engine optimization professionals charge their clients an hourly rate. It might be a great idea if you have a small task or some specific targets you would like to achieve through it. Hourly prices are usually between AED 50- AED 250, with higher rates being charged by more experienced SEOs.

  • Project-Based Pricing: his kind of plan applies to one-time SEO projects such as link-building campaigns or website audits. Consequently, project-based SEO prices can vary depending on the scale of the project, but they generally lie between AED 1k and AED 5k.

Factors Affecting SEO Cost

Now that you understand the basic pricing models, let's get into the factors that can influence your SEO investment:

  • Industry Competition: Businesses in highly competitive industries, like finance or e-commerce, can expect to pay more for SEO services. This is because it takes more effort to rank higher for competitive keywords.

  • Website Size and Complexity: Larger websites with more pages and complex structures will require a more comprehensive SEO strategy, thus costing more.

  • Location: SEO services costs can vary depending on the location of your SEO service provider. Agencies in major cities often command higher rates than those in smaller towns.

  • Services Included: The specific SEO services you require will affect the overall cost. Link building, content creation, and technical SEO audits are just some instances of services that can add to your SEO bill.

  • Experience of the SEO Provider: More experienced and established SEO agencies will likely charge higher rates than freelancers or newer agencies.

Finding the Perfect SEO Pricing Model for You

The ideal SEO pricing model hinges on your specific needs and budget. Consider the following factors when making your choice:

  • Business Goals: Are you aiming for long-term organic growth or a quick boost for a specific campaign?

  • Project Scope: How comprehensive are your SEO requirements? Is it an ongoing project or a defined task?

  • Budget Flexibility: Do you have a set monthly budget, or are you open to flexible pricing models?

Beyond the Numbers: Investing in Quality SEO

Even though price is crucial, remember that SEO is an investment in the long-term prosperity of your business. Here are some reasons why quality SEO should come up first on your list:

  • Enhanced Organic Visibility: Efficient SEO techniques will ensure that your site becomes top-ranked in various search engine result pages, thereby attracting qualified leads.

  • Increased Website Traffic: Improved organic visibility translates into a consistent flow of visits to your website, boosting brand awareness and potential sales.

  • Improved Brand Reputation: A well-optimized website with high search rankings projects an image of authority and credibility in your industry.

  • Sustainable Growth: SEO is an ongoing process, but the long-term benefits outweigh the initial investment. As your website's rankings improve, you can expect constant organic traffic and leads.

Partnering with Diginotive

At Diginotive, we're passionate about helping businesses achieve their online visibility goals. We offer a unique blend of cutting-edge SEO strategies, transparent communication, and competitive pricing. Our professional SEO specialists will collaborate with you to develop a customized SEO strategy based on your individual requirements and budget.

Wrap Up!

Efficient search engine optimization is an investment meant for the long-term growth of your enterprise. The reality is that there are no fixed costs; knowing how it works and partnering with the best search engine optimization companies will help you get more for less. Once you concentrate on results and have a good working relationship with your SEO service provider, then nothing can stop you from getting Google rankings, leading to many new clients in your business direction.